Complaints: their toll, why, and how we need the medical profession to act
Wayne Cunningham
+ Author Affiliations
Journal of Primary Health Care 13(3) 195-197 https://doi.org/10.1071/HCv13n3_ED2
Published: 30 September 2021
Journal Compilation © Royal New Zealand College of General Practitioners 2021 This is an open access article licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License
References
[1] Wu AW. Medical error: The second victim. The doctor who makes the mistake needs help too. BMJ. 2000; 320 726–7.| Medical error: The second victim. The doctor who makes the mistake needs help too.Crossref | GoogleScholarGoogle Scholar |
[2] Seys D, Wu AW, van Gerven E, et al. Health care professionals as second victims after adverse events: a systematic review. Eval Health Prof. 2013; 36 135–62.
| Health care professionals as second victims after adverse events: a systematic review.Crossref | GoogleScholarGoogle Scholar |
[3] Wilkinson J, Marshall C. Health practitioner experience of Health and Disability Commissioner investigations. J Prim Health Care. 2021; 13 213–21.
[4] Cunningham W. The immediate and long-term impact on New Zealand doctors who receive patient complaints. N Z Med J. 2004; 117 U972
[5] Stuart T, Cunningham W. The impact of patient’s complaints on New Zealand dentists. N Z Dent J. 2015; 111 25–9.
[6] Van Ekert E. Doctors in trouble: A study of their experience of complaints. PhD Thesis, University of Sydney, NSW, Australia; 2019.
[7] Cunningham W, Dovey S. Defensive changes in medical practice and the complaints process: a qualitative study of New Zealand doctors. N Z Med J. 2006; 119 U2283
[8] Bester JC. Defensive practice is indefensible: how defensive medicine runs counter to the ethical and professional obligations of clinicians. Med Health Care Philos. 2020; 23 413–20.
| Defensive practice is indefensible: how defensive medicine runs counter to the ethical and professional obligations of clinicians.Crossref | GoogleScholarGoogle Scholar |
[9] Cunningham W, Wilson H, Tilyard M. Mistakes, errors, and wrongdoing. N Z Med J. 2001; 114 559
[10] Wilson H, Cunningham W. Being a doctor: Understanding medical practice. Chapter 3. Dunedin: Otago University Press; 2013. ISBN 978 1 877578 36 6.
[11] Cunningham W, Wilson H. Complaints, shame, and defensive medicine. BMJ Qual Saf. 2011; 20 449–52.
| Complaints, shame, and defensive medicine.Crossref | GoogleScholarGoogle Scholar |
[12] Cunningham W, Cookson T. Addressing stress related impairment in doctors. A survey of providers’ and doctors’ experiences of a funded counselling service in New Zealand. N Z Med J. 2009; 122 19–28.
