Preferred format and strategies for seeking and trusting online health information: a survey of cardiology outpatient attendees across three New Zealand hospitals
Susan Wells
1 * , Faith Mahony 1 , Arier Lee 1 , Andrew McLachlan 2 , Jennie Dean 3 , Jane Clarke 3 , Siobhan Lehnhard 4 , Robyn Whittaker 5 , Matire Harwood 1 , Jacqueline Cumming 6 , Janine Bycroft 7
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Abstract
The volume and quality of online health information requires consumers to be discerning.
This study aimed to explore consumer Internet use for health information, preferred format and what factors helped them to trust the source.
A cross-sectional study was conducted in 2016–2017 with adults attending three cardiology outpatient clinic sites using a short paper-based survey. The survey included questions regarding online health information use and perceived trustworthiness with opportunities for free text responses. Survey data were summarised with key questions adjusted by age group, gender and ethnicity using logistic regression.
Of the 708 respondents (51% women, 66% aged 45–74 years, 16% Māori, 12% Pacific), 73% had sought health information online (64% in the previous 12 months), commonly for medication side effects, their health condition and self-help. Most (65%) were successful, although Pacific respondents reported a lower likelihood of search success compared to Europeans. Younger age groups were more concerned about information quality. Fact sheets (80%) were the most popular format and for all ethnic groups, followed by short videos (31%) and discussion groups (23%). Trusting online information required many strategies with 72% wanting health professionals to recommend websites.
Online health information seeking is a norm for consumers, with simple fact sheets being the preferred format to build knowledge and skills. With the rising tide of misinformation, health portal providers need to offer accurate and easy-to-read fact sheets in their suite of formats and health professionals need to support consumers guiding them to trusted websites.
Keywords: ‘Internet use’, consumer health information, health literacy, health education, information seeking behaviour, information services, Internet, online systems, trust.
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