Response time to an SMS link for a sexual health survey
Eric P. F. Chow
A B C * , Christopher K. Fairley A B , Glenda Fehler A , Afrizal Afrizal A , Jason J. Ong A B and Tiffany R. Phillips A B
A Melbourne Sexual Health Centre, Alfred Health, Melbourne, Vic. 3053, Australia.
B Central Clinical School, Faculty of Medicine, Nursing and Health Sciences, Monash University, Melbourne, Vic. 3004, Australia.
C Centre for Epidemiology and Biostatistics, Melbourne School of Population and Global Health, The University of Melbourne, Melbourne, Vic. 3053, Australia.
Sexual Health 19(2) 145-147 https://doi.org/10.1071/SH22021
Submitted: 27 January 2022 Accepted: 21 February 2022 Published: 10 March 2022
© 2022 The Author(s) (or their employer(s)). Published by CSIRO Publishing
Abstract
In November 2021, clients attending the Melbourne Sexual Health Centre were invited to participate in the Annual Client Satisfaction Survey by receiving an SMS link at 5:15 pm on the day they attended the clinic. We analysed the response time data and found that most (60%; 168/278) individuals responded to the survey during the time period 5:00–5:59 pm, which was around the time when they received the SMS. We concluded that individuals responded quickly to the survey via an SMS link.
Keywords: Australia, health service, online, participation rate, questionnaire, research, response, sexual health, short message service, text.
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