Differences in Satifaction Ratigns of Carer-Respite Services between Carer Types: Results of a Western Australian Evaluation

Abstract

Respite care offers caregivers a temporary relief from the duties of their caring role. This study examines whether caregivers' satisfaction ratings of the agencies that coordinate respite care services vary according to their relationship to the care-receiver. One hundred and seventy-seven clients of Australian Red Cross Carer Respite Centres in Western Australia were surveyed by telephone to determine their satisfaction levels with the information and referral services they received. Those caring for children - although expressing a generally high level of satisfaction - indicated significantly lower levels of satisfaction than other carer groups on two specific criteria: the initial provision of information and the ability of the centre to cater to all their needs. It is recommended that service providers, health practitioners and researchers alike pay close attention to different carer types in the design, implementation and evaluation of respite programs.