Patient and carer perceptions of cancer care in South Australia

Abstract

Quality of care from the patient’s perspective is an increasingly important outcome measure for cancer services. Patients’ and carers’ perceptions of cancer care were assessed through structured telephone interviews, 4–10 months post-discharge, which focused on experiences during the most recent hospital admission. A total of 481 patients with a primary diagnosis of cancer (ICD-10 C codes) were recruited, along with 345 carers nominated by the patients. Perceptions of clinical care were generally positive. Less positive aspects of care included not being asked how they were coping, not being offered counselling, and not receiving written information about procedures. Results also highlighted inadequate discharge processes. Carers were more likely than patients to report negative experiences. Perceptions of care also differed by cancer type.