Using information and communication technologies to consult with patients in Victorian primary care: the views of general practitioners
Lisa Hanna A C and Karen Fairhurst B
+ Author Affiliations
- Author Affiliations
A School of Health and Social Development, Deakin University, Melbourne, Vic. 3125, Australia.
B Centre for Population Health Sciences (General Practice Section), University of Edinburgh, Edinburgh, Scotland.
C Corresponding author. Email: lisa.hanna@deakin.edu.au
Australian Journal of Primary Health 19(2) 166-170 https://doi.org/10.1071/PY11153
Submitted: 8 December 2011 Accepted: 28 March 2012 Published: 2 May 2012
Abstract
Information and communication technologies such as email, text messaging and video messaging are commonly used by the general population. However, international research has shown that they are not used routinely by GPs to communicate or consult with patients. Investigating Victorian GPs’ perceptions of doing so is timely given Australia’s new National Broadband Network, which may facilitate web-based modes of doctor−patient interaction. This study therefore aimed to explore Victorian GPs’ experiences of, and attitudes toward, using information and communication technologies to consult with patients. Qualitative telephone interviews were carried out with a maximum variation sample of 36 GPs from across Victoria. GPs reported a range of perspectives on using new consultation technologies within their practice. Common concerns included medico-legal and remuneration issues and perceived patient information technology literacy. Policy makers should incorporate GPs’ perspectives into primary care service delivery planning to promote the effective use of information and communication technologies in improving accessibility and quality of general practice care.
Additional keywords: general practice, primary health care, qualitative research.
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