Register      Login
Australian Health Review Australian Health Review Society
Journal of the Australian Healthcare & Hospitals Association
RESEARCH ARTICLE (Open Access)

Preventing the rebound: improving care transition in hospital discharge processes

Ian A. Scott
+ Author Affiliations
- Author Affiliations

A Princess Alexandra Hospital, Level 5A, Ipswich Road, Brisbane, QLD 4102, Australia.

B University of Queensland, Brisbane, QLD 4072, Australia. Email: ian_scott@health.qld.gov.au

Australian Health Review 34(4) 445-451 https://doi.org/10.1071/AH09777
Submitted: 28 April 2009  Accepted: 15 February 2010   Published: 25 November 2010

Journal Compilation © AHHA 2010

Abstract

Background. Unplanned readmissions of recently discharged patients impose a significant burden on hospitals with limited bed capacity. Deficiencies in discharge processes contribute to such readmissions, which have prompted experimentation with multiple types of peridischarge interventions.

Objective. To determine the relative efficacy of peridischarge interventions categorised into two groups: (1) single component interventions (sole or predominant) implemented either before or after discharge; and (2) integrated multicomponent interventions which have pre- and postdischarge elements.

Design. Systematic metareview of controlled trials.

Data collection. Search of four electronic databases for controlled trials or systematic reviews of trials published between January 1990 and April 2009 that reported effects on readmissions.

Data synthesis. Among single-component interventions, only four (intense self-management and transition coaching of high-risk patients and nurse home visits and telephone support of patients with heart failure) were effective in reducing readmissions. Multicomponent interventions that featured early assessment of discharge needs, enhanced patient (and caregiver) education and counselling, and early postdischarge follow-up of high-risk patients were associated with evidence of benefit, especially in populations of older patients and those with heart failure.

Conclusion. Peridischarge interventions are highly heterogenous and reported outcomes show considerable variation. However, multicomponent interventions targeted at high-risk populations that include pre- and postdischarge elements seem to be more effective in reducing readmissions than most single-component interventions, which do not span the hospital–community interface.

What is known about this topic? Unplanned readmissions within 30 days of hospital discharge are common and may reflect deficiencies in discharge processes. Various peridischarge interventions have been evaluated, mostly single-component interventions that occur either before or after discharge, but failing to yield consistent evidence of benefit in reducing readmissions. More recent trials have assessed multicomponent interventions which involve pre- and postdischarge periods, but no formal review of such studies has been undertaken.

What does this paper add? With the exception of intense self-management and transition coaching of high-risk patients, and nurse home visits and telephonic support for patients with heart failure, single-component interventions were ineffective in reducing readmissions. Multicomponent interventions demonstrated evidence of benefit in reducing readmissions by as much as 28%, with best results achieved in populations of older patients and those with heart failure.

What are the implications for practitioners and managers? Hospital clinicians and managers should critically review and, where appropriate, modify their current discharge processes in accordance with these findings and negotiate the extra funding and personnel required to allow successful implementation of multicomponent discharge processes that transcend organisational boundaries.


References

[1]  Jencks SF, Williams MV, Coleman EA. Rehospitalisations among patients in the Medicare fee-for-service program. N Engl J Med 2009; 360 1418–28.
Rehospitalisations among patients in the Medicare fee-for-service program.Crossref | GoogleScholarGoogle Scholar | 19339721PubMed |

[2]  Krumholz H, Chewn Y, Wang V, Vaccarino V, Radford MJ, Horwitz RI. Predictors of readmission among elderly survivors of admission with heart failure. Am Heart J 2000; 139 72–7.
Predictors of readmission among elderly survivors of admission with heart failure.Crossref | GoogleScholarGoogle Scholar | 10618565PubMed |

[3]  Greenwald JL, Denham CR, Jack BW. The hospital discharge: a review of a high risk care transition with highlights of a reengineered discharge process. J Patient Saf 2007; 3 97–106.
The hospital discharge: a review of a high risk care transition with highlights of a reengineered discharge process.Crossref | GoogleScholarGoogle Scholar |

[4]  Marcantonio ER, McKean S, Goldfinger M, Kleefield S, Yurkofsky M, Brennan TA. Factors associated with unplanned hospital readmission among patients 65 years of age and older in a Medicare managed care plan. Am J Med 1999; 107 13–7.
Factors associated with unplanned hospital readmission among patients 65 years of age and older in a Medicare managed care plan.Crossref | GoogleScholarGoogle Scholar | 10403347PubMed |

[5]  Covinsky KE, Palmer RM, Fortinsky RH, Counsell SR, Stewart AL, Kresevic D, et al Loss of independence in activities of daily living in older patients hospitalised with medical illnesses: increased vulnerability with age. J Am Geriatr Soc 2003; 51 451–8.
Loss of independence in activities of daily living in older patients hospitalised with medical illnesses: increased vulnerability with age.Crossref | GoogleScholarGoogle Scholar | 12657063PubMed |

[6]  Corrigan JM, Martin JB. Identification of factors associated with hospital readmission and development of a predictive model. Health Serv Res 1992; 27 81–101.
| 1563955PubMed |

[7]  Smith DM, Giobbie-Hurder A, Weinberger M, Oddone EZ, Henderson WG, Asch DA, et al Predicting non-elective hospital readmissions: a multi-site study. Department of Veterans Affairs Cooperative Study Group on Primary Care and Readmissions. J Clin Epidemiol 2000; 53 1113–8.
Predicting non-elective hospital readmissions: a multi-site study. Department of Veterans Affairs Cooperative Study Group on Primary Care and Readmissions.Crossref | GoogleScholarGoogle Scholar | 11106884PubMed |

[8]  Weiss ME, Piacentine LB, Lokken L, Ancona J, Archer J, Gresser S, et al Perceived readiness for hospital discharge in adult medical–surgical patients. Clin Nurse Spec 2007; 21 31–42.
Perceived readiness for hospital discharge in adult medical–surgical patients.Crossref | GoogleScholarGoogle Scholar | 17213738PubMed |

[9]  Jewell SE. Discovery of the discharge process: a study of patient discharge from a care unit for elderly people. J Adv Nurs 1993; 18 1288–96.
Discovery of the discharge process: a study of patient discharge from a care unit for elderly people.Crossref | GoogleScholarGoogle Scholar | 8376668PubMed |

[10]  McWilliam CL, Sangster JF. Managing patient discharge to home: the challenges of achieving quality of care. Int J Qual Health Care 1994; 6 147–61.
| 7953214PubMed |

[11]  Carroll A, Dowling M. Discharge planning: communication, education and patient participation. Br J Nurs 2007; 16 882–6.
| 17851351PubMed |

[12]  Clark PA. Patient Satisfaction and the Discharge Process: Evidence-based Best Practice. Marblehead, MA: HCPro, Inc.; 2006.

[13]  Makaryus AN, Friedman EA. Patients’ understanding of their treatment plans and diagnosis at discharge. Mayo Clin Proc 2005; 80 991–4.
Patients’ understanding of their treatment plans and diagnosis at discharge.Crossref | GoogleScholarGoogle Scholar | 16092576PubMed |

[14]  Grimmer K, Hedges G, Moss J. Staff perceptions of discharge planning: a challenge for quality improvement. Aust Health Rev 1999; 22 95–109.
Staff perceptions of discharge planning: a challenge for quality improvement.Crossref | GoogleScholarGoogle Scholar | 10662237PubMed |

[15]  van Walraven C, Seth R, Austin PC, Laupacias A. Effect of discharge summary availability during post-discharge visits on hospital readmission. J Gen Intern Med 2002; 17 186–92.
Effect of discharge summary availability during post-discharge visits on hospital readmission.Crossref | GoogleScholarGoogle Scholar | 11929504PubMed |

[16]  Roy CL, Poon EG, Karson AS, Ladak-Merchant Z, Johnson RE, Maviglia SM, Gandhi TK. Patient safety concerns arising from test results that return after hospital discharge. Ann Intern Med 2005; 143 121–8.
| 16027454PubMed |

[17]  Moore C, McGinn T, Halm E. Tying up loose ends: discharging patients with unresolved medical issues. Arch Intern Med 2007; 167 1305–11.
Tying up loose ends: discharging patients with unresolved medical issues.Crossref | GoogleScholarGoogle Scholar | 17592105PubMed |

[18]  National Quality Forum. Safe practices for better healthcare 2006 update. A consensus report. Washington, DC: National Quality Forum, 2007.

[19]  O’Neill DF, Meade F. What evidence is there to demonstrate the effectiveness of health and social care interventions and services in reducing pressures on the acute hospital system? Royal Turnbridge Wells, UK: Centre for Health Services Studies, University of Kent, 2001.

[20]  Shepperd S, Parkes J, McClaren J, Phillips C. Discharge planning from hospital to home. Cochrane Database Syst Rev 2004; CD000313
| 14973952PubMed |

[21]  Ali W, Rasmussen P. What is the evidence for the effectiveness of managing the hospital/community interface for older people? A critical appraisal of the literature. In NZHTA Report Volume 7. Auckland: New Zealand Health Technology Assessment (NZHTA); 2004: 1–146.

[22]  Parker SG, Peet SM, McPherson A. A systematic review of discharge arrangements for older people. Health Technol Assess 2002; 6 1–183.
| 12065067PubMed |

[23]  Richards S, Coast J. Interventions to improve access to health and social care after discharge from hospital: a systematic review. J Health Serv Res Policy 2003; 8 171–9.
Interventions to improve access to health and social care after discharge from hospital: a systematic review.Crossref | GoogleScholarGoogle Scholar | 12869344PubMed |

[24]  Mistiaen P, Francke AL, Poot E. Interventions aimed at reducing problems in adult patients discharged from hospital to home: a systematic meta-review. BMC Health Serv Res 2007; 7 47–65.
Interventions aimed at reducing problems in adult patients discharged from hospital to home: a systematic meta-review.Crossref | GoogleScholarGoogle Scholar | 17408472PubMed |

[25]  Chiu WK, Newcomer R. A systematic review of nurse-assisted case management to improve hospital discharge outcomes for the elderly. Prof Case Manag 2007; 12 330–6.
| 18030153PubMed |

[26]  Hoogerduijn JG, Schuurmans MJ, Duijnstee MS, De Rooij SE, Grypdonck MFH. A systematic review of predictors and screening instruments to identify older hospitalized patients at risk for functional decline. J Clin Nurs 2007; 16 46–57.
A systematic review of predictors and screening instruments to identify older hospitalized patients at risk for functional decline.Crossref | GoogleScholarGoogle Scholar | 17181666PubMed |

[27]  Day P, Rasmussen P. What is the evidence for the effectiveness of specialist geriatric services in acute, post-acute and sub-acute settings? A critical appraisal of the literature. In ‘NZHTA Report Volume 7’. Auckland: New Zealand Health Technology Assessment (NZHTA); 2004: 1–146.

[28]  Mudge A, Laracy S, Richter K, Denaro C. Controlled trial of multidisciplinary care teams for acutely ill medical inpatients: enhanced multidisciplinary care. Intern Med J 2006; 36 558–63.
Controlled trial of multidisciplinary care teams for acutely ill medical inpatients: enhanced multidisciplinary care.Crossref | GoogleScholarGoogle Scholar | 16911547PubMed |

[29]  Curley C, McEachern JE, Speroff T. A firm trial of interdisciplinary rounds on the inpatient medical wards: an intervention designed using continuous quality improvement. Med Care 1998; 36 AS4–12.
A firm trial of interdisciplinary rounds on the inpatient medical wards: an intervention designed using continuous quality improvement.Crossref | GoogleScholarGoogle Scholar | 9708578PubMed |

[30]  Proctor EK, Morrow-Howell N, Kaplan SJ. Implementation of discharge plans for chronically ill elders discharged home. Health Soc Work 1996; 21 30–40.
| 8626156PubMed |

[31]  Coleman EA, Parry C, Chalmers S, Min SJ. The care transitions intervention: results of a randomized controlled trial. Arch Intern Med 2006; 166 1822–8.
The care transitions intervention: results of a randomized controlled trial.Crossref | GoogleScholarGoogle Scholar | 17000937PubMed |

[32]  Jovicic A, Holroyd-Leduc JM, Straus SE. Effects of self-management intervention on health outcomes of patients with heart failure: a systematic review of randomized controlled trials. BMC Cardiovasc Disord 2006; 6 43
Effects of self-management intervention on health outcomes of patients with heart failure: a systematic review of randomized controlled trials.Crossref | GoogleScholarGoogle Scholar | 17081306PubMed |

[33]  Einstadter D, Cebul RD, Franta PR. Effect of a nurse case manager on postdischarge follow-up. J Gen Intern Med 1996; 11 684–8.
Effect of a nurse case manager on postdischarge follow-up.Crossref | GoogleScholarGoogle Scholar | 9120655PubMed |

[34]  Kim YJ, Soeken KL. A meta-analysis of the effect of hospital-based case management on hospital length-of-stay and readmission. Nurs Res 2005; 54 255–64.
A meta-analysis of the effect of hospital-based case management on hospital length-of-stay and readmission.Crossref | GoogleScholarGoogle Scholar | 16027568PubMed |

[35]  Sivaram CA, Attebery S, Boyd AL, Secrest J, Selby GB, Parker DE, et al Introducing case management to a general medicine ward team of a teaching hospital. Acad Med 1997; 72 555–7.
Introducing case management to a general medicine ward team of a teaching hospital.Crossref | GoogleScholarGoogle Scholar | 9200593PubMed |

[36]  Steeman E, Moons P, Milisen K, De Bal N, De Geest S, De Froidmont C, et al Implementation of discharge management for geriatric patients at risk of readmission or institutionalization. Int J Qual Health Care 2006; 18 352–8.
Implementation of discharge management for geriatric patients at risk of readmission or institutionalization.Crossref | GoogleScholarGoogle Scholar | 16861721PubMed |

[37]  Preen DB, Bailey BE, Wright A, Kendall P, Phillips M, Hung J, et al Effects of a multidisciplinary, post-discharge continuance of care intervention on quality of life, discharge satisfaction, and hospital length of stay: a randomized controlled trial. Int J Qual Health Care 2005; 17 43–51.
Effects of a multidisciplinary, post-discharge continuance of care intervention on quality of life, discharge satisfaction, and hospital length of stay: a randomized controlled trial.Crossref | GoogleScholarGoogle Scholar | 15668310PubMed |

[38]  Mcinnes E, Mira M, Atkin N, Kennedy P, Cullen J. Can GP input into discharge planning result in better outcomes for the frail aged: results from a randomized controlled trial. Fam Pract 1999; 16 289–93.
Can GP input into discharge planning result in better outcomes for the frail aged: results from a randomized controlled trial.Crossref | GoogleScholarGoogle Scholar | 10439984PubMed |

[39]  Hyde CJ, Robert IE, Sinclair AJ. The effects of supporting discharge from hospital to home in older people. Age Ageing 2000; 29 271–9.
The effects of supporting discharge from hospital to home in older people.Crossref | GoogleScholarGoogle Scholar | 10855913PubMed |

[40]  Latour CH, de Vos R, Huyse FJ, de Jonge P, van Gemert LAM, Stalman WAB. Effectiveness of post-discharge case management in general-medical outpatients: a randomized, controlled trial. Psychosomatics 2006; 47 421–9.
Effectiveness of post-discharge case management in general-medical outpatients: a randomized, controlled trial.Crossref | GoogleScholarGoogle Scholar | 16959931PubMed |

[41]  Holland R, Lenaghan E, Harvey I, Smith R, Shepstone L, Lipp A, et al Does home based medication review keep older people out of hospital? The HOMER randomised controlled trial. BMJ 2005; 330 293
Does home based medication review keep older people out of hospital? The HOMER randomised controlled trial.Crossref | GoogleScholarGoogle Scholar | 15665005PubMed |

[42]  Nazareth I, Burton A, Shulman S, Smith P, Haines A, Timberall H. A pharmacy discharge plan for hospitalized elderly patients–a randomized controlled trial. Age Ageing 2001; 30 33–40.
A pharmacy discharge plan for hospitalized elderly patients–a randomized controlled trial.Crossref | GoogleScholarGoogle Scholar | 11322670PubMed |

[43]  Schnipper JL, Kirwin JL, Cotugno MC, Wahlstrom SA, Brown BA, Tarvin E, et al Role of pharmacist counselling in preventing adverse drug events after hospitalisation. Arch Intern Med 2006; 166 565–71.
Role of pharmacist counselling in preventing adverse drug events after hospitalisation.Crossref | GoogleScholarGoogle Scholar | 16534045PubMed |

[44]  Hermiz O, Comino E, Marks G, Daffurn K, Wilson S, Harris M. Randomised controlled trial of home based care of patients with chronic obstructive pulmonary disease. BMJ 2002; 325 938
Randomised controlled trial of home based care of patients with chronic obstructive pulmonary disease.Crossref | GoogleScholarGoogle Scholar | 12399344PubMed |

[45]  Kwok T, Lum CM, Chan HS, Ma HM, Lee D, Woo J. A randomized, controlled trial of an intensive community nurse-supported discharge program in preventing hospital readmissions of older patients with chronic lung disease. J Am Geriatr Soc 2004; 52 1240–6.
A randomized, controlled trial of an intensive community nurse-supported discharge program in preventing hospital readmissions of older patients with chronic lung disease.Crossref | GoogleScholarGoogle Scholar | 15271109PubMed |

[46]  Sinclair AJ, Conroy SP, Davies M, Bayer AJ. Post-discharge home-based support for older cardiac patients: a randomised controlled trial. Age Ageing 2005; 34 338–43.
Post-discharge home-based support for older cardiac patients: a randomised controlled trial.Crossref | GoogleScholarGoogle Scholar | 15955757PubMed |

[47]  Young W, Rewa G, Goodman SG, Jaglal SB, Cash L, Lefkowitz C, Coyte PC. Evaluation of a community-based inner-city disease management program for postmyocardial infarction patients: a randomized controlled trial. CMAJ 2003; 169 905–10.
| 14581307PubMed |

[48]  Mistiaen P, Poot E. Telephone follow-up, initiated by a hospital-based health professional, for postdischarge problems in patients discharged from hospital to home. Cochrane Database Syst Rev 2006; 18 CD004510
Telephone follow-up, initiated by a hospital-based health professional, for postdischarge problems in patients discharged from hospital to home.Crossref | GoogleScholarGoogle Scholar |

[49]  Clark RA, Inglis SC, McAlister FA, Cleland JGF, Stewart S. Telemonitoring or structured telephone support programmes for patients with chronic heart failure: systematic review and meta-analysis. BMJ 2007; 334 942–50.
Telemonitoring or structured telephone support programmes for patients with chronic heart failure: systematic review and meta-analysis.Crossref | GoogleScholarGoogle Scholar | 17426062PubMed |

[50]  Peikes D, Chen A, Schore J, Brown R. Effects of care coordination on hospitalisation, quality of care, and health care expenditures among Medicare beneficiaries: 15 randomised trials. JAMA 2009; 301 603–18.
Effects of care coordination on hospitalisation, quality of care, and health care expenditures among Medicare beneficiaries: 15 randomised trials.Crossref | GoogleScholarGoogle Scholar | 19211468PubMed |

[51]  Weinberger M, Oddone EZ, Henderson WG. Does increased access to primary care reduce hospital readmissions? Veterans Affairs Cooperative Study Group on primary care and hospital readmission. N Engl J Med 1996; 334 1441–7.
Does increased access to primary care reduce hospital readmissions? Veterans Affairs Cooperative Study Group on primary care and hospital readmission.Crossref | GoogleScholarGoogle Scholar | 8618584PubMed |

[52]  Griffiths PD, Edwards MH, Forbes A, Harris RG, Ritchie G. Effectiveness of intermediate care in nursing-led in-patient units. Cochrane Database Syst Rev 2007; 18 CD002214
Effectiveness of intermediate care in nursing-led in-patient units.Crossref | GoogleScholarGoogle Scholar |

[53]  Naylor MD, Brooten D, Campbell R, Jacobsen BS, Mezey MD, Pauly MV, et al Comprehensive discharge planning and home follow-up of hospitalized elders: a randomized clinical trial. JAMA 1999; 281 613–20.
Comprehensive discharge planning and home follow-up of hospitalized elders: a randomized clinical trial.Crossref | GoogleScholarGoogle Scholar | 10029122PubMed |

[54]  Phillips CO, Wright SM, Kern DE, Singa RM, Shepperd S, Rubin HR. Comprehensive discharge planning with postdischarge support for older patients with congestive heart failure: a meta-analysis. JAMA 2004; 291 1358–67.
Comprehensive discharge planning with postdischarge support for older patients with congestive heart failure: a meta-analysis.Crossref | GoogleScholarGoogle Scholar | 15026403PubMed |

[55]  Anderson C, Deepak BV, Amoateng-Adjepong Y, Zarich S. Benefits of comprehensive inpatient education and discharge planning combined with outpatient support in elderly patients with congestive heart failure. Congest Heart Fail 2005; 11 315–21.
Benefits of comprehensive inpatient education and discharge planning combined with outpatient support in elderly patients with congestive heart failure.Crossref | GoogleScholarGoogle Scholar | 16330907PubMed |

[56]  Naylor MD, Brooten DA, Campbell RL, Maislin G, McCauley KM, Schwartz JS. Transitional care of older adults hospitalised with heart failure: a randomized, controlled trial. J Am Geriatr Soc 2004; 52 675–84.
Transitional care of older adults hospitalised with heart failure: a randomized, controlled trial.Crossref | GoogleScholarGoogle Scholar | 15086645PubMed |

[57]  Balaban RB, Weissman JS, Samuel PA, Woolhandler S. Redefining and redesigning hospital discharge to enhance patient care: a randomized controlled study. J Gen Intern Med 2008; 23 1228–33.
Redefining and redesigning hospital discharge to enhance patient care: a randomized controlled study.Crossref | GoogleScholarGoogle Scholar | 18452048PubMed |

[58]  Brand CA, Jones CT, Lowe AJ, Nielsen DA, Roberts C, King BAL, et al A transitional care service for elderly chronic disease patients at risk of readmission. Aust Health Rev 2004; 28 275–84.
A transitional care service for elderly chronic disease patients at risk of readmission.Crossref | GoogleScholarGoogle Scholar | 15595909PubMed |

[59]  Jack BW, Chetty VK, Anthony D, Greenwald JL, Sanchez GM, Johnson AE, Forsythe SR, O‘Donnell JK, et al A reengineered hospital discharge program to decrease rehospitalisation. A randomized trial. Ann Intern Med 2009; 150 178–87.
| 19189907PubMed |

[60]  Courtney M, Edwards H, Chang A, Parker A, Finlayson K, Hamilton K. Fewer emergency readmissions and better quality of life for older adults at risk of hospital readmission: a randomized controlled trial to determine the effectiveness of a 24-week exercise and telephone follow-up program. J Am Geriatr Soc 2009; 57 395–402.
Fewer emergency readmissions and better quality of life for older adults at risk of hospital readmission: a randomized controlled trial to determine the effectiveness of a 24-week exercise and telephone follow-up program.Crossref | GoogleScholarGoogle Scholar | 19245413PubMed |

[61]  Koehler BE, Richter KM, Youngblood L, Cohen BA, Prengler ID, Cheng D, et al Reduction of 30-day postdischarge hospital readmission or emergency department (ED) visit rates in high-risk elderly medical patients through delivery of a targeted care bundle. J Hosp Med 2009; 4 211–8.
Reduction of 30-day postdischarge hospital readmission or emergency department (ED) visit rates in high-risk elderly medical patients through delivery of a targeted care bundle.Crossref | GoogleScholarGoogle Scholar | 19388074PubMed |

[62]  Gwadry-Sridhar FH, Flintoft V, Lee DS, Lee H, Guyatt GH. A systematic review and meta-analysis of studies comparing readmission rates and mortality rates in patients with heart failure. Arch Intern Med 2004; 164 2315–20.
A systematic review and meta-analysis of studies comparing readmission rates and mortality rates in patients with heart failure.Crossref | GoogleScholarGoogle Scholar | 15557409PubMed |

[63]  Institute for Healthcare Improvement. Transforming Care at the Bedside How-to Guide: Creating an Ideal Transition Home for Patients with Heart Failure. Cambridge, MA: Institute for Healthcare Improvement; 2007.

[64]  Bisognano M, Boutwell A. Improving transitions to reduce readmissions. Front Health Serv Manage 2009; 25 3–10.
| 19382513PubMed |