
TY  - JOUR
A1  - Turner, Ruth 
A1  - Hartley, Ross 
T1  - Status of total quality management in Australian public health organisations
JF  - Australian Health Review
JO  - Aust. Health Review
Y1  - 1998
VL  - 21
IS  - 1
SP  - 77
EP  - 87
KW  - 
UR  - https://doi.org/10.1071/AH980077 
N2  - Research suggests that there is some confusion among quality improvement managersabout the differences between quality management and traditional quality assurance.This lack of understanding would appear to be the same among rural and urbanhealth staff, although there is a higher percentage of staff engaged in multidisciplinaryactivities in the rural health services. Education of staff and commitment from topmanagement would seem to be the factors inhibiting the health industry fromincorporating quality management into their cultures. 
ER  -

