
TY  - JOUR
A1  - Douglas, David 
A1  - Harrison, Robyn D 
T1  - Turning around patient complaints in a regional hospital
JF  - Australian Health Review
JO  - Aust. Health Review
Y1  - 1996
VL  - 19
IS  - 3
SP  - 126
EP  - 137
KW  - 
UR  - https://doi.org/10.1071/AH960126 
N2  - This paper describes the introduction by a regional general hospital of a differentsystem for handling complaints from patients. It outlines the underlying philosophyof the new system and the experiences of the hospital as the new system matured. Thepaper provides data for the first six quarters of operation of the system. 
ER  -

