
TY  - JOUR
A1  - Stafrace, Simon 
A1  - Lilly, Alan 
T1  - Turnaround in an aged persons' mental health service in crisis: a case study of organisational renewal
JF  - Australian Health Review
JO  - Aust. Health Review
Y1  - 2008
VL  - 32
IS  - 3
SP  - 577
EP  - 582
KW  - 
UR  - https://doi.org/10.1071/AH080577 
N2  - This case study demonstrates how leadership was harnessed to turn around a decline in the performance of an aged persons? mental health service ? the Namarra Nursing Home at Caulfield General Medical Centre in Melbourne, Australia. In 2000 the nursing home faced a crisis of public confidence due to failings in the management of quality, clinical risk and human resources within the service. These problems reflected structural and operational shortcomings in the clinical directorate and wider organisation. In this article, we detail the process of turnaround from the perspective of senior executive managers with professional and operational responsibility for the service. This turnaround required attention to local clinical accountability and transformation of the mental health program from a collocated but operationally isolated service to one integrated within the governance structures of the auspicing organisation. 
ER  -

