
%0 Journal Article
%A Tabrizi, Jafar S 
%A Wilson, Andrew J 
%A Coyne, Eleanor T 
%A O'Rourke, Peter K 
%T Review of patient-reported type 2&nbsp;diabetes service quality
%J Australian Health Review
%D 2008/03/01
%V 32
%N 1
%P 23-33
%K 
%R https://doi.org/10.1071/AH080023
%U https://www.publish.csiro.au/paper/AH080023 
%X A critical review was conducted of the literature from 1960 to June 2005 on service quality in type 2 diabetes. The review demonstrated that improving service quality may improve the outcomes for people with type 2 diabetes. The potential service quality factors from the perspective of people with type 2 diabetes were: timeliness, confidentiality, continuity, dignity, communication, access, education, cost, amenities and autonomy. 
