Utility of a digital app to enhance patient–nurse communications and patient involvement in bedside handover: patient and nurse perceptions
Penelope Casey A B * , Eva Yuen C D , Raj Liskaser E , Philippa Blencowe E F , Leanne Boyd E F , Mohamed Abdelrazek G , Zoe Wang H and Julie Considine A BA
B
C
D
E
F
G
H
Abstract
This study aimed to explore patient and nurse perceptions of using a prototype co-designed app to support patient–nurse communication and patient engagement in bedside handover.
This qualitative descriptive study evaluated usability of the app with a convenience sample of patient–nurse dyads in a 22-bed medical/oncology ward, during morning shifts. Participants were nurses, and patients proficient in English but without cognitive impairment or physical or mental distress. Patients entered healthcare questions and preferences into the app, nurses acknowledged the information in the app and responded during their usual workflow. Patient comfort level with app use was surveyed. Handovers were observed, and patient involvement rated. After handover, semi-structured interviews and feedback surveys on app usability were conducted. Interviews were recorded, transcribed, and then analysed thematically. Survey data were analysed using descriptive statistics.
Patient–nurse dyads (n = 18) used the app between March and May 2023. Patients were mostly older (median 69.5 years; IQR 52.3, 75), female, and frequent users of smartphones. Nurses were mostly younger (median 23 years; IQR 21, 40) and female. Five themes were identified, which indicated that using the app empowered patients to engage in healthcare communications, facilitated opportunities for patient-centred information sharing, and refocused nurses’ attention onto patient-centred care. Views differed on the app’s influence on patient involvement in handover. Surveys (n = 36, 100%) indicated that the interface was easy to navigate, features were useful, and only minor amendments were suggested.
This prototype app shows potential to facilitate patient-centred communication and patient engagement with health care, including bedside handover. With further refinement and testing, this app could enhance experiences of care and reduce harm from miscommunication.
Keywords: clinical handover, co-design, digital app, hospital care, nurse–patient communication, nursing care, patient safety, patient-centred care, quality of care.
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