Review of patient-reported type 2 diabetes service quality
Jafar S Tabrizi, Andrew J Wilson, Eleanor T Coyne and Peter K O'Rourke
Australian Health Review
32(1) 23 - 33
Published: 2008
Abstract
A critical review was conducted of the literature from 1960 to June 2005 on service quality in type 2 diabetes. The review demonstrated that improving service quality may improve the outcomes for people with type 2 diabetes. The potential service quality factors from the perspective of people with type 2 diabetes were: timeliness, confidentiality, continuity, dignity, communication, access, education, cost, amenities and autonomy.https://doi.org/10.1071/AH080023
© AHHA 2008
