Health promotion activities in Ontario Community Health Centres: a descriptive report
Sara Bhatti A * Jennifer Rayner A B CA
B
C
Abstract
Community Health Centres (CHCs) in Ontario, Canada have been delivering health promotion programming as part of their model of comprehensive primary health care to communities for decades. The purpose of this paper is to describe how health promotion programming is delivered within the context of Ontario CHCs.
This report used both quantitative and qualitative methods. Electronic medical record data were used to describe the variety of health promotion programming offered, as well as target populations, funding sources, and evaluation. Six focus groups were conducted with 72 health promotion staff and managers across 42 CHCs between February and March of 2023 to provide greater context on how health promotion is delivered.
In 2021–2022, 2452 programs were reported amongst 69 CHCs, with the top three priorities for programming being social support, food security and education, and physical activity. The most prevalent target populations reported were the general community (24%) and children and youth (15%). Focus group data revealed that priorities are identified through a variety of approaches to ensure programs are relevant, address the needs of their communities, and promote health equity. Programs provided by CHCs leverage community volunteers to support program development and delivery, reduce barriers to participating, and link participants to other programs and services offered by the CHC.
Health promotion as an upstream approach can relieve pressure on the healthcare system, reduce disease prevalence and health inequities all while being cost-effective. Greater investments in health promotion are needed if we want to support and sustain our healthcare systems.
Keywords: Community Health Centres, health promotion, healthcare systems, prevention, primary health care, social determinants of health and health equity, upstream.
Introduction
Healthcare systems worldwide are facing aging populations, increasing complexity of care, and exacerbated costs (Dubas-Jakóbczyk et al. 2017; The Lancet Healthy Longevity 2021; Canadian Medical Association 2023; Jones and Dolsten 2024). Health promotion is a process that works to prevent disease and promote better health outcomes (Health Promotion Ontario 2023). It is defined by the Ottawa Charter for Health Promotion as ‘… the process of enabling people to increase control over and to improve their health. To reach a state of complete physical, mental and social well-being, an individual or group must be able to identify and to realise aspirations, to satisfy needs, and to change or cope with the environment’ (World Health Organization 1986).
There is an ever-growing body of evidence that highlights the importance of investing in health promotion to lower disease prevalence, reduce healthcare costs and utilisation, and produce better patient and population health outcomes (McManus 2013; Masters et al. 2017; Health Promotion Ontario 2023). Yet the work of health promotion, like many other preventative interventions, often goes unnoticed and is minimally invested in. This is largely since health promotion, as an upstream approach, can be hard to assess due to multiple influencing factors as well as its impacts typically emerging in the medium to long term (Health Promotion Ontario 2023; Canadian Public Health Association 2024). The long-time horizon of health promotion outcomes makes it less desirable to invest in when compared to treatment-based efforts whose impacts can be seen relatively quickly (Health Promotion Ontario 2023; Canadian Public Health Association 2024). This is despite the fact that health promotion is overall less costly than treating health issues that have already developed (Nurse et al. 2014; Health Promotion Ontario 2023).
Health promotion initiatives can not only help relieve the strain on healthcare systems but can also help to strengthen local communities and populations’ resilience when faced with crises such as the COVID-19 pandemic (Moore 2022; Health Promotion Ontario 2023). The pandemic clearly demonstrated to us how communities with less favourable social conditions and impacted by the social determinants of health, were disproportionately affected when compared to their counterparts (Bailey and West 2020; Dorn et al. 2020; National Centre for Immunization and Respiratory Diseases (U.S), Division of Viral Diseases 2020; Toronto Public Health 2020). Ultimately, if we want to create stronger healthcare systems and healthier populations, greater investments in health promotion are needed (Masters et al. 2017).
The Alliance for Healthier Communities (Alliance) is a membership of community-governed comprehensive primary healthcare organisations located in diverse communities and geographies across Ontario, Canada. This membership includes Community Health Centres (CHCs), Nurse-Practitioner Led Clinics, Community-Governed Family Health Teams as well as Indigenous Primary Healthcare Organisations (Rayner et al. 2018). CHCs are comprehensive, interprofessional, salary-based primary healthcare organisations with a long history of serving marginalised communities and addressing social determinants of health. They deliver coordinated and integrated team-based primary care through an evidence-informed model of care called the Model of Health and Wellbeing. The model provides a roadmap for delivering care including health promotion, that is comprised of three guiding principles; Highest Quality, People- and Community-Centred Primary Health Care; Community Vitality and Belonging; and Health Equity and Social Justice (Rayner et al. 2018).
Through health promotion, CHCs work to address and mitigate the impact of upstream social, economic, and structural factors that affect the health and wellbeing of their communities. However, as CHCs are also committed and mandated to provide care that advances health equity, centres strive to create and implement health promotion programming specifically for those in Ontario who face the most significant barriers to accessing care. As such, care is delivered according to the unique contexts and geographies in which they are located and serve priority populations such as those living in poverty, those in rural and remote areas, French-speaking populations, as well as newcomers and people experiencing homelessness (Rayner et al. 2018). This paper will describe how CHCs in Ontario, Canada deliver health promotion as part of their model of care, including: how program priorities are identified; what the priorities were and whom the programs were intended for in 2021–2022; and how these programs are implemented and evaluated. Later in the text, we describe how CHCs exemplify the work of health promotion.
Methods
To showcase the breadth of health promotion programming offered by our member centres, we pulled electronic medical record (EMR) data and conducted a series of focus groups with health promotion staff and managers to provide greater context. Using the Alliance data warehouse, a list of health promotion programs that were implemented in CHCs during the 2021–2022 fiscal year as well as the associated issues addressed (these were used to group the health promotion programs into 15 categories reflecting overall topic areas) were extracted. These data were used to create 69 individual centre reports. Each centre was asked to validate their list of programs, to suggest a topic category, and provide additional information on target populations, partnerships, funding sources, and evaluation.
Six focus groups were conducted with 72 health promotion staff and managers across 42 CHCs between February and March of 2023. A semi-structured interview guide was used to explore participants’ perspectives on what health promotion looks like in their settings, how they identify program/service priority, how they currently evaluate the impact of their work, and any suggestions on how the sector should and could highlight their work. Focus groups were held over Zoom, were recorded, transcribed, coded, and reviewed for themes and examples.
Results
In 2021–2022, approximately 2452 health promotion programs were reported amongst 69 CHCs (82% of which were urban centres), with the top three priorities for programming being social support, food security and education, and physical activity (see Table 1). Of the centres (n = 57) that validated and provided target population data for their health promotion programs, the most prevalent populations reported were the general community (24%) and children and youth (15%) (see Table 2).
Theme | Count (n) | Percentage (%) | |
---|---|---|---|
Social supports | 653 | 26.6 | |
Food security/education supports | 419 | 17.1 | |
Physical activity supports | 343 | 14.0 | |
Chronic disease management | 239 | 9.7 | |
Mental health and well-being support | 218 | 8.9 | |
Parenting supports | 168 | 6.9 | |
Addiction supports | 144 | 5.9 | |
Youth and childhood support | 82 | 3.3 | |
Health education | 74 | 3.0 | |
COVID-19 supports | 34 | 1.4 | |
Financial and employment supports | 27 | 1.1 | |
Newcomer supports | 26 | 1.1 | |
Indigenous supports | 25 | 1.0 |
Note: Chronic disease management includes support for diabetes, chronic pain, cardiovascular, etc. Parenting support includes caregiver support, and pre and postnatal care. Health education includes wound care, falls prevention, etc.
Personal development group by the target population | Count (n) | Percentage (%) | |
---|---|---|---|
General community members | 454 | 24.1 | |
Children and youth | 286 | 15.2 | |
Disease/condition specific | 252 | 13.4 | |
Older adults | 247 | 13.1 | |
Parents | 148 | 7.8 | |
Language or culture-specific | 70 | 3.7 | |
Indigenous community | 67 | 3.6 | |
Newcomers | 61 | 3.2 | |
2SLGBTQ+ | 54 | 2.9 | |
Clients who identify as women | 51 | 2.7 | |
Rural community | 44 | 2.3 | |
People who use drugs/substances | 27 | 1.4 | |
Low income | 24 | 1.3 | |
Black community | 20 | 1.1 | |
Food insecure | 19 | 1.0 | |
Homeless, precariously housed | 17 | 0.9 | |
Socially isolated/lonely | 16 | 0.8 | |
OtherA | 13 | 0.7 | |
Caregivers | 10 | 0.5 | |
Clients who identify as men | 7 | 0.4 |
Focus group participants described the common approaches for designing and implementing health promotion programming within their respective settings. This included how program priorities are identified; how programs are funded and supported by community partnerships; how programs are designed with health equity at their core; the unique opportunity of providing health promotion programs within comprehensive primary healthcare organisations; and finally, how programs are evaluated. These are described in further detail below.
Identifying health promotion priorities and activities
In CHCs, health promotion priorities are identified through a variety of approaches to ensure programs and services are relevant, address the needs of their communities, and promote health equity. These include focusing on priority populations that are served by the centre (e.g. rural, Black community, LGBTQ2S+, etc.) and/or strategic directions, community needs assessments, as well as feedback from priority populations, client advisory groups, and primary care staff. Program priorities are also heavily influenced by grant funding opportunities and stakeholder analyses as these help to identify what community partners are working and opportunities for collaboration.
Effective health promotion programs are those that have been requested by the community and support people’s health and wellbeing, adding great value to their lives. These programs often respond to one of the primary needs in our community, which is connecting to others (sense of belonging) or addressing food security. (Focus group participant)
Community and client priorities are identified by gathering both qualitative and quantitative data. Centres examine their client experience survey data (an annual survey sent out to all clients of a CHC), as well as their primary care referrals and issues addressed during primary care visits. For example, many centres examine their top 10 issues addressed to identify what programs need to be created to support those needs. EMR data are also used to generate lists of clients who are at risk and vulnerable and would benefit from specific programming. Social prescribing referrals are an additional avenue for centres to identify client needs (e.g. one centre saw an increase in food security referrals, so the centre implemented an on-site food bank and procured food gift cards). Centres gather qualitative feedback through informal and formal discussions with clients, volunteers, and primary care staff. Many centres also gather input from their client advisory committee/councils (i.e. a space for community members to have a voice and share their feedback on the processes and priorities of the agency) and/or conduct focus groups with clients from each priority population to identify priority areas.
Prior to starting a program, centres use a variety of tools and processes to determine the need for a particular initiative. They assess community needs, target populations, best practices, key stakeholders involved, and past initiatives that have addressed similar issues. In addition, CHCs take into consideration what programs and services are already being offered in the community to avoid duplication of existing services and supports.
All our programs go through an evidence-informed practice process, … a program planning template and a series of questions that our providers complete when they’re planning the program to ensure that our programs are, say, for example, relevant, they’re responsive to the client’s needs and the community’s needs, they’re also based off of either evidence or any promising practices, as well as making sure that the programs that we have are accountable to our clients and other stakeholders. (Focus group participant)
Funding and community partnerships
Health promotion programs implemented in CHCs are carefully planned and designed to appropriately use limited resources and funding. They are funded through a variety of sources and often rely on grants, partnerships, and volunteers. For example, most health promotion programs (73%) offered in 2021–2022 were primarily funded by the Ministry of Health (Provincial Government) through base organisational funding (see Fig. 1). Of total organisational expenses recorded in 2021–2022, only 13.3% were spent in the areas of health promotion, education, and community development.
Due to limited funding, CHCs rely upon and collaborate with municipal, regional, and provincial partners to co-create innovative health promotion programs. For example, of the 54 centres that provided partnership data, just under half (40%) of all health promotion programs were reported to be done in partnership and a total of 532 partnerships were reported overall. Partnerships were either community-based (66%, n = 349), healthcare-based (15%, n = 81), government-based (13%, n = 69), or education-based (6%, n = 33).
Supporting volunteer-led programs
Many CHCs support and leverage community volunteers to lead programs and some have embedded a peer-led model in which staff-led programs are transitioned to volunteer-led by offering peer support and training to empower their clients. Training volunteers to lead programs helps contribute to the long-term sustainability of programs once funding runs out. A few centres also embed civic engagement and skill building within their health promotion work to help support clients and community members taking part in advocacy.
… I think one of our strengths has been our peer-led model with some of our health promotion activities. We’re running a really successful Somali men’s group right now in partnership with another agency around mental health and addiction support. And we have a couple of the men who provide peer support, who do outreach to help us get other men to come to the group. (Focus group participant)
Reducing barriers to participation and creating culturally safe spaces
CHCs primarily focus on providing services to those facing barriers to care, thus health equity is at the forefront of all programs and services. Most programs offered are free or low-cost, and transportation costs are frequently subsidised. To further reduce barriers to participating and promote inclusivity, centres strive to create culturally safe spaces by offering cultural and language-specific programming. Centres are also flexible and responsive to client and community feedback and need by quickly adapting programs to meet those needs (e.g. quickly transitioning in-person programs to virtual platforms during the COVID-19 pandemic to combat loneliness and social isolation).
we’re always thinking about … how do we meet the needs of the communities in the best way that is barrier-free … (Focus group participant)
Linking primary care and health promotion
One unique aspect of health promotion within CHCs is that due to the CHC model of care (i.e. team-based care and wraparound services), clients attending health promotion programs can be linked to other programs and services offered by the centre including primary care, and vice versa. As a result, clients can receive care that addresses multiple aspects of their health. To further strengthen the link between primary care and health promotion, centres such as North Lambton have created a pathway toolkit in which the top 20 primary care visits based on diagnosis are mapped onto the available programs offered by the centre. This toolkit essentially helps providers see which health promotion programs could be beneficial for their clients and their needs.
… internally we connect with our teams to see if there’s any feedback that they have or trends that they’re seeing to help to support and inform the design of the programs. (Focus group participant)
Evaluating programs for continuous improvement
To continuously improve programs and services, as well as gather data on the outcomes of their programs, centres regularly evaluate the impact of their programs. In 2021–2022, 60% of all personal development groups were evaluated. Evaluations typically assess changes in participants’ knowledge and skills, physical and mental health, social inclusion, equity and access (e.g. barriers to participation), and overall satisfaction with the program. Some centres have created a set of core questions that are used in all program evaluations which are then supplemented with program-specific questions, while others have created program-specific evaluation tools. Program evaluation data are then shared internally and externally in a variety of ways.
When one participant raves to their neighbour about the program and brings them to it next time, we know the program has been successful at having had an impact. (Focus group participant)
Discussion
CHCs in Ontario, Canada, deliver health promotion as part of their model of comprehensive primary health care and help relieve pressure on the overall healthcare system by creating programs that target emerging needs within their communities. For example, programs implemented in 2021–2022 mirrored rising concerns around loneliness and lack of social supports, food security, physical activity, and chronic disease prevalence (Deaton and Deaton 2020; Holman 2020; Lin 2023; Cancer Care Ontario 2024). Health promotion within CHCs also provides a unique opportunity of linking primary care clients to health promotion programming and vice versa, in order to better and more holistically address their concerns, which can further help to relieve pressure on primary care and the broader healthcare system. As an upstream approach, health promotion can also help to integrate different sectors outside of health care (i.e. education, government, etc.) to improve population health outcomes, which CHCs excel at given the number of reported partnerships.
Health promotion works at the population level when conducted by large public health institutions, however, health promotion can and has also made significant contributions towards impacting health outcomes at the local community level (Jackson et al. 2006; Haldane et al. 2019; Health Promotion Ontario 2023). This is achieved by delivering programs to targeted populations and taking into consideration the contextual issues communities are facing (e.g. issues related to race, rurality, etc.). This is a significant strength of CHCs as they are community-governed (e.g. needs assessments, program planning, board governance, etc.) and have strong relationships with their communities (Rayner et al. 2018). As a result, they are highly attuned to the needs of their communities and deliver programming that is locally relevant and reduces barriers to care (i.e. free of cost and subsidised transportation), especially to those who are at the greatest risk of poor outcomes.
Furthermore, health promotion conducted in CHCs empowers individuals to have a greater role in their own and their community’s health and wellbeing as all programs are created and implemented to address a need self-identified by their communities. Their peer-led model further supports this empowerment by supporting individuals in co-designing and leading programs. A systematic review on community participation highlighted that ‘Interventions that have been developed with local populations have been shown to decrease hospital admissions and mortality rates, reduce clinical symptoms related to chronic diseases, and improve quality of life and behavioural risk factors such as physical activity’ (Haldane et al. 2019).
Although, our analysis did not look at the cost-savings of health promotion programming, there is strong evidence in the current literature regarding its cost-effectiveness. For example, a 2016 systematic review looking at cost-effectiveness of public health interventions including health promotion in high-income countries, found that health promotion programs specifically had a median cost to benefit ratio of 14.4. This ratio compares the costs of a programor projects to its benefits – and a cost–benefit ratio less than 1 indicates that the costs outweigh the benefits (Masters et al. 2017). Economic evaluations on health promotion programs focused on falls prevention for older adults as well as childhood and obesity interventions also show promising results in regards to healthcare cost savings (Dubas-Jakóbczyk et al. 2017; Zanganeh et al. 2019). According to another report, every CAD$1 spent on mental health promotion and early intervention for children and youth saves CAD$2–17 in societal costs (Mental Health Commission of Canada 2013). Ultimately, by investing in health promotion initiatives, we can support and sustain our healthcare systems as well as improve population health outcomes in a cost-effective manner (Masters et al. 2017; Health Promotion Ontario 2023).
Conclusion
Evidence supporting health promotion as an upstream and cost-effective approach to help relieve pressure on the healthcare system continues to grow. In this paper, we have used EMR and focus group data to describe the implementation approach employed by CHCs in Ontario, Canada who have been delivering health promotion programming for decades. Lessons learned from this paper could be adapted by other primary healthcare organisations looking to implement health promotion that is centred around health equity and is co-designed with community.
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