Not just tea and biscuits; the Gold Coast Primary Health Network process of designing, implementing and operating a Community Advisory Council
Jessica McClean A B and Kellie Trigger A
+ Author Affiliations
- Author Affiliations
A Primary Care Gold Coast (trading as Gold Coast Primary Health Network), Level 1, 14 Edgewater Court, Robina, Qld 4226, Australia.
B Corresponding author. Email: jess.mcclean@griffithuni.edu.au
Australian Journal of Primary Health 23(6) 504-508 https://doi.org/10.1071/PY16157
Submitted: 9 December 2016 Accepted: 14 March 2017 Published: 19 September 2017
Journal Compilation © La Trobe University 2017 Open Access CC BY-NC-ND
Abstract
Consumers are fast being acknowledged as a critical voice in the creation of sustainable health systems, and their ability and willingness to participate must be kept in mind by those eager to engage them. Federal health reform in Australia has mandated the formal involvement of communities in primary care through advisory committees in the newly established Primary Health Networks. Although there is clear progression towards increased consumer participation in Australia’s health services, scope exists to improve the evidence base around identifying and implementing the most appropriate approach in different settings. Gold Coast Primary Health Network has drawn on the principles of deliberative participation to design, implement and operate their Community Advisory Council. Although functioning well, further work is required to evaluate the efficiency of this approach.
References
ACSQHC (2008) Australian charter of healthcare rights. (Australian Commission on Safety and Quality in Health Care: Sydney, NSW, Australia). Available at https://www.safetyandquality.gov.au/national-priorities/charter-of-healthcare-rights/ [Verified 5 June 2017]ACSQHC (2012) Safety and quality improvement guide standard 2: partnering with consumers. Australian Commission on Safety and Quality in Health Care, Sydney, NSW, Australia.
Arnstein SR (1969) A ladder of citizen participation. Journal of the American Institute of Planners 35, 216–224.
| A ladder of citizen participation.Crossref | GoogleScholarGoogle Scholar |
Bossert TJ, Mitchell AD (2011) Health sector decentralization and local decision-making: decision space, institutional capacities and accountability in Pakistan. Social Science & Medicine 72, 39–48.
| Health sector decentralization and local decision-making: decision space, institutional capacities and accountability in Pakistan.Crossref | GoogleScholarGoogle Scholar |
Brandon L, Popovich S (2016) It’s not a one way street: Project Gauge alcohol and other drug client engagement and participation discussion paper. (Metro North Hospital and Health Service: Brisbane, Qld, Australia)
Brownlea A (1987) Participation: myths, realities and prognosis. Social Science & Medicine 25, 605–614.
| Participation: myths, realities and prognosis.Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DyaL1c%2FntVOqtA%3D%3D&md5=570e300a0ff8e218290533760299f536CAS |
Callaghan G, Wistow G (2006) Publics, patients, citizens, consumers? Power and decision making in primary health care. Public Administration 84, 583–601.
| Publics, patients, citizens, consumers? Power and decision making in primary health care.Crossref | GoogleScholarGoogle Scholar |
Carcasson M, Sprain L (2016) Beyond problem solving: reconceptualizing the work of public deliberation as deliberative inquiry. Communication Theory 26, 41–63.
| Beyond problem solving: reconceptualizing the work of public deliberation as deliberative inquiry.Crossref | GoogleScholarGoogle Scholar |
Carman KL, Maurer M, Mallery C, Wang G, Garfinkel S, Richmond J, Gilmore D, Windham A, Yang M, Mangrum R, Ginsburg M, Sofaer S, Fernandez J, Gold M, Pathak-Sen E, Davies T, Siu A, Fishkin J, Rosenberg M, Fratto A (2014) ‘Community Forum Deliberative Methods Demonstration: Evaluating Effectiveness and Eliciting Public Views on Use of Evidence.’ (Agency for Healthcare Research and Quality: Rockville, MD, USA)
Degeling C, Carter SM, Rychetnik L (2015) Which public and why deliberate? A scoping review of public deliberation in public health and health policy research. Social Science & Medicine 131, 114–121.
| Which public and why deliberate? A scoping review of public deliberation in public health and health policy research.Crossref | GoogleScholarGoogle Scholar |
Duckett S (2015) Consumer and community engagement in primary health networks. Health Voices 16, 10–11.
Fishkin JS, Rosell SA, Shepherd D, Amsler T (2004) ChoiceDialogues and deliberative polls: two approaches to deliberative democracy. National Civic Review 93, 55–63.
| ChoiceDialogues and deliberative polls: two approaches to deliberative democracy.Crossref | GoogleScholarGoogle Scholar |
Gruman J, Rovner MH, French ME, Jeffress D, Sofaer S, Shaller D, Prager DJ (2010) From patient education to patient engagement: implications for the field of patient education. Patient Education and Counseling 78, 350–356.
| From patient education to patient engagement: implications for the field of patient education.Crossref | GoogleScholarGoogle Scholar |
Health Consumers Queensland (2012) Consumer and Community Engagement Framework. Health Consumers Queensland, Brisbane, Qld, Australia.
Hinton T (2010). Voices on choices: working towards consumer-led alcohol and drug treatment. (Anglicare: Hobart, Tas., Australia). Available at https://www.anglicare-tas.org.au/research-library/report/voices-choices [Verified 5 June 2017]
Irvin RA, Stansbury J (2004) Citizen participation in decision making: is it worth the effort? Public Administration Review 64, 55–65.
| Citizen participation in decision making: is it worth the effort?Crossref | GoogleScholarGoogle Scholar |
Janamian T, Crossland L, Wells L (2016) On the road to value co-creation in health care: the role of consumers in defining the destination, planning the journey and sharing the drive. The Medical Journal of Australia 204, 12–14.
| On the road to value co-creation in health care: the role of consumers in defining the destination, planning the journey and sharing the drive.Crossref | GoogleScholarGoogle Scholar |
McCabe AC, Keast RL, Brown KA (2006). Community engagement: towards community as governance. In ‘Governments and Communities in Partnership Conference’, 25–27 September 2006, Melbourne, Vic., Australia. Available at http://eprints.qut.edu.au/7497/ [Verified 5 June 2017]
Mittler JN, Martsolf GR, Telenko SJ, Scanlon DP (2013) Making sense of ‘consumer engagement’ initiatives to improve health and health care: a conceptual framework to guide policy and practice. The Milbank Quarterly 91, 37–77.
| Making sense of ‘consumer engagement’ initiatives to improve health and health care: a conceptual framework to guide policy and practice.Crossref | GoogleScholarGoogle Scholar |
Nimegeer A, Farmer J, West C, Currie M (2011) Addressing the problem of rural community engagement in healthcare service design. Health & Place 17, 1004–1006.
| Addressing the problem of rural community engagement in healthcare service design.Crossref | GoogleScholarGoogle Scholar |
Oliver SR, Rees RW, Clarke‐Jones L, Milne R, Oakley AR, Gabbay J, Stein K, Buchanan P, Gyte G (2008) A multidimensional conceptual framework for analysing public involvement in health services research. Health Expectations 11, 72–84.
| A multidimensional conceptual framework for analysing public involvement in health services research.Crossref | GoogleScholarGoogle Scholar |
Sankar M (2005) Bridging the gap between policy, research and practice: experiences from a Community Economic Development Action Research project in New Zealand. Social Policy Journal of New Zealand 26, 52–65.
Sarrami-Foroushani P, Travaglia J, Debono D, Braithwaite J (2014) Implementing strategies in consumer and community engagement in health care: results of a large-scale, scoping meta-review. BMC Health Services Research 14, 402
| Implementing strategies in consumer and community engagement in health care: results of a large-scale, scoping meta-review.Crossref | GoogleScholarGoogle Scholar |
Victorian Department of Health and Human Services (2013) Community advisory committee guidelines. (Rural and Regional Health and Aged Care Services, Division, Victorian Government Department of Human Services: Melbourne, Vic., Australia). Available at https://www2.health.vic.gov.au/getfile/?sc_itemid=%7b7D8E9161-5714-450A-ABE0-3DC6974280DE%7d&title=Community%20advisory%20committee%20guidelines [Verified 5 June 2017]
