Register      Login
Australian Journal of Primary Health Australian Journal of Primary Health Society
The issues influencing community health services and primary health care
RESEARCH ARTICLE

Analysis of public dental service waiting lists in Queensland

Ratilal Lalloo A B C and Jeroen Kroon A B
+ Author Affiliations
- Author Affiliations

A Population and Social Health Research Programme, Griffith Health Institute, Logan Campus, Griffith University, Meadowbrook, Qld 4131, Australia.

B School of Dentistry and Oral Health, Gold Coast Campus, Griffith University, Qld 4222, Australia.

C Corresponding author. Email: r.lalloo@griffith.edu.au

Australian Journal of Primary Health 21(1) 27-31 https://doi.org/10.1071/PY13048
Submitted: 10 April 2013  Accepted: 14 July 2013   Published: 9 August 2013

Abstract

Information on public dental service waiting lists is available as part of the Queensland Government open data policy. Data were summarised across the care categories and health districts to present the total number and percentage of people waiting for care and who have waited beyond the desirable period. As of 31 December 2012 there were 130 546 people on the dental waiting list; of these 85.8%, 8.5% and 2.2% were waiting for general care desirable within 24, 12 and 3 months, respectively. Across all care categories, almost 56% of those on the waiting list were beyond the desirable waiting period. The average number of people on the waiting list and the average number waiting beyond the desirable time differ substantially per clinic by district. Ongoing analysis of the Queensland public dental service waiting list database will determine the impact on patient waiting times of Federal Government initiatives announced in 2012 to treat an estimated 400 000 patients on waiting lists nationwide over the next 3 years and to expand services to assist low-income adults to receive dental services.

Additional keywords: accessibility, funding, health services, oral health, patient care, primary health care.


References

ABC News (2013) ‘Extra dental dollars to bite into waiting lists.’ (ABC News: Ultimo, NSW) Available at http://www.abc.net.au/news/2013-02-27/extra-dental-dollars-to-reduce-waiting-lists/4542450 [Verified 6 March 2013]

Australian Dental Association (2008) ‘2008–09 pre-budget submission.’ (Australian Dental Association: St Leonards)

Brennan DS, Luzzi L, Roberts-Thomson KF (2008) Dental service patterns among private and public adult patients in Australia. BMC Health Services Research 8, 1
Dental service patterns among private and public adult patients in Australia.Crossref | GoogleScholarGoogle Scholar | 18173837PubMed |

Brennan DS, Do LG, Slade GD (2011) Caries experience of adults attending private and public dental clinics in Australia. Journal of Public Health Dentistry 71, 32–37.
Caries experience of adults attending private and public dental clinics in Australia.Crossref | GoogleScholarGoogle Scholar | 20880030PubMed |

Chu CH, Lo EC (1999) Patients’ satisfaction with dental services provided by a university in Hong Kong. International Dental Journal 49, 53–59.
Patients’ satisfaction with dental services provided by a university in Hong Kong.Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DC%2BD3czksFKrtA%3D%3D&md5=80962e7ea13eab0502bca320713e8c0cCAS | 10887474PubMed |

Chu CH, Yeung CY, Lo EC (2001) Monitoring patient satisfaction with university dental services under two fee-paying systems. Community Dentistry and Oral Epidemiology 29, 390–398.
Monitoring patient satisfaction with university dental services under two fee-paying systems.Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DC%2BD3MrgtlKrtw%3D%3D&md5=0594e9c3a1f797c0646064294d672e4cCAS | 11553112PubMed |

Cook H (15 June 2012) ‘Dental care leaves a bad taste in many mouths.’ The Age.) Available at http://www.theage.com.au/victoria/dental-care-leaves-a-bad-taste-in-many-mouths-20120615-20f6k.html [Verified 6 March 2013]

Curtis AJ, Russell CO, Stoelwinder JU, McNeil JJ (2010) Waiting lists and elective surgery: ordering the queue. The Medical Journal of Australia 192, 217–220.

Department of Health and Ageing (2012a) ‘Health budget 2012–2013: blitz on dental waiting lists to benefit low income Australians.’ (Australian Government: Canberra) Available at http://www.health.gov.au/internet/budget/publishing.nsf/Content/budget2012-hmedia02.htm [Verified 6 March 2013]

Department of Health and Ageing (2012b) ‘Dental reform.’ (Australian Government: Canberra) Available at http://health.gov.au/internet/main/publishing.nsf/Content/dentalreform [Verified 6 March 2013]

Department of Health and Ageing (2012c) ‘Report of the National Advisory Council on Dental Health.’ (Australian Government: Canberra)

Donabedian A (1988) The quality of care. How can it be assessed? Journal of the American Medical Association 260, 1743–1748.
The quality of care. How can it be assessed?Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DyaL1czhslajsA%3D%3D&md5=ab28efab50ea42f9b75777e101a2c1d2CAS | 3045356PubMed |

Emerson D (2012) ‘Blowout in waiting list for dentists.’ 4 October. The West Australian. Available at http://au.news.yahoo.com/thewest/a/-/breaking/15031042/blowout-in-waiting-list-for-dentists/ [Verified 6 March 2013]

Esa R, Rajah P, Abdul Razak I (2006) Satisfaction with the oral health services. A qualitative study among non-commissioned officers in the Malaysian armed forces. Community Dental Health 23, 15–20.

Klingenberg A, Walther W, Dorfer CE, Szecsenyi J (2008) Patient evaluation of dental care. Results of a written patient survey in dental practices. Gesundheitswesen 70, 525–531.
Patient evaluation of dental care. Results of a written patient survey in dental practices.Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DC%2BD1crps12jsg%3D%3D&md5=298cec28d6a46ec365e0d236c5cce842CAS | 18785098PubMed | [in German].

Kroon J, Reid KE, Cutting JR, Lalloo R, Chiu KC (2012) Opinion of residents from the Gold Coast, Queensland, on community water fluoridation. Journal of Investigative Clinical Dentistry
Opinion of residents from the Gold Coast, Queensland, on community water fluoridation.Crossref | GoogleScholarGoogle Scholar | 23188484PubMed |

Marmot M, Bell R (2011) Social determinants and dental health. Advances in Dental Research 23, 201–206.
Social determinants and dental health.Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DC%2BC3MvjsVarsw%3D%3D&md5=0d5ce535380b560ea7090c1343ff8bd0CAS | 21490231PubMed |

Queensland Government (2013a) ‘Hospital perfomance.’ (Queensland Government: Brisbane) Available at http://www.health.qld.gov.au/hospitalperformance/default.aspx [Verified 8 January 2013]

Queensland Government (2013b) ‘Public dental waiting lists.’ (Queensland Government: Brisbane) Available at https://data.qld.gov.au/dataset/public-dental-waiting-lists [Verified 8 January 2013]

Queensland Health (2012a) ‘What are public oral health services.’ (Queensland Health: Brisbane) Available at http://www.health.qld.gov.au/oralhealth/services/default.asp [Verified 6 March 2013]

Queensland Health (2012b) ‘Queensland Health statement re: dental waiting lists.’ (Queensland Health: Brisbane) Available at www.health.qld.gov.au/news/media_releases/tvilledental1201.pdf [Verified 6 March 2013]

Queensland Health (2012c) ‘Oral health services waiting lists guidelines.’ (Queensland Health: Brisbane)

Queensland Health (2013) ‘Blueprint for better healthcare in Queensland.’ (Queensland Health: Brisbane)

Schriever J (30 April 2012) ‘Two million can’t afford dental care.’ The Advertiser. Available at http://www.adelaidenow.com.au/two-million-cant-afford-dental-care/story-e6frea8c-1226343086902 [Verified 6 March 2013]

Sheiham A, Watt RG (2000) The common risk factor approach: a rational basis for promoting oral health. Community Dentistry and Oral Epidemiology 28, 399–406.
The common risk factor approach: a rational basis for promoting oral health.Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DC%2BD3M3gsF2ntg%3D%3D&md5=77d8b458b7f09c18f1bc5d64330c68b4CAS | 11106011PubMed |

Slade GD, Sanders AE, Do L, Roberts-Thomson K, Spencer AJ (2013) Effects of fluoridated drinking water on dental caries in Australian adults. Journal of Dental Research 92, 376–382.
Effects of fluoridated drinking water on dental caries in Australian adults.Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DC%2BC3svislKltQ%3D%3D&md5=bb3f304a3692991b1218bc6eb847b544CAS | 23456704PubMed |

Taylor G (2013) ‘Dental funding injection.’ (ABC News: Ultimo, NSW) Available at http://www.abc.net.au/news/2013-02-04/dental-funding-boost-for-the-act/4500016 [Verified 6 March 2013]

The Queensland Cabinet and Ministerial Directory (2012a) ‘Dental waiting lists revealed in data revolution.’ (Queensland Government: Brisbane) Available at http://statements.qld.gov.au/Statement/2012/11/14/dental-waiting-lists-revealed-in-data-revolution [Verified 6 March 2013]

The Queensland Cabinet and Ministerial Directory (2012b) ‘Fluoride Bill–LNP brings Queensland councils back to the table.’ (Queensland Government: Brisbane) Available at http://statements.qld.gov.au/Statement/2012/11/29/fluoride-bill–lnp-brings-queensland-councils-back-to-the-table [Verified 6 March 2013]

Tuominen R, Eriksson AL (2012) Patient experiences during waiting time for dental treatment. Acta Odontologica Scandinavica 70, 21–26.
Patient experiences during waiting time for dental treatment.Crossref | GoogleScholarGoogle Scholar | 21504269PubMed |

Tuominen R, Tuominen M (1998) Satisfaction with dental care among elderly Finnish men. Community Dentistry and Oral Epidemiology 26, 95–100.
Satisfaction with dental care among elderly Finnish men.Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DyaK1czgslejuw%3D%3D&md5=f479be516570e0532ccf07b0c89d0799CAS | 9645402PubMed |

Wong NH, Tran C, Pukallus M, Holcombe T, Seow WK (2012) A three-year retrospective study of emergency visits at an oral health clinic in south-east Queensland. Australian Dental Journal 57, 132–137.
A three-year retrospective study of emergency visits at an oral health clinic in south-east Queensland.Crossref | GoogleScholarGoogle Scholar | 1:STN:280:DC%2BC38nlvFajug%3D%3D&md5=9e78cafb66a95c8428ffe4a42e9020cbCAS | 22624751PubMed |