Learning from the implementation of inter-organisational web-based care planning and coordination
Rae Walker A G , Vivian Blacker B , Linda Pandita C , Jacky Close D , Wendy Mason E and Julie Watson FA School of Public Health and Human Biosciences, La Trobe University, Bundoora, Vic. 3086, Australia.
B Creative Synthesis Consulting Services, 2400 Healesville−Koo Wee Rup Road, Yellingbo, Vic. 3139, Australia.
C LIME Management, 6/1 Danks Street, Port Melbourne, Vic. 3207, Australia.
D Outer East Health and Community Support Alliance, PO Box 156, Ringwood, Vic. 3134, Australia.
E South East Healthy Communities Partnership Inc., Level 2/15 Scott Street, Dandenong, Vic. 3175, Australia.
F North East Primary Care Partnership, 21 Alamein Road, West Heidelberg, Vic. 3081, Australia.
G Corresponding author. Email: r.walker@latrobe.edu.au
Australian Journal of Primary Health 19(4) 297-302 https://doi.org/10.1071/PY13023
Submitted: 25 February 2013 Accepted: 22 June 2013 Published: 19 July 2013
Abstract
In Victoria, despite strong policy support, e-care planning and coordination is poorly developed. The action research project discussed here was developed to overcome organisational and worker-level barriers to change. The project outcomes highlighted the need for work on the building blocks of e-care coordination that enhance workers’ knowledge and skills, and provide permission and support for appropriate collaborative system and services coordination practices.
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