Case management at Warringal Private Hospital: Challenges of development, implementation and evaluation

Abstract

Case management has the potential to improve the quality of care for patients,streamline efficiencies within organisations, and ultimately lower health careexpenditure. This article explores why Warringal Private Hospital embraced theconcept and how the chosen model of case management was developed. It describesthe implementation and evaluation of the model and how it was received, accepted,and applied by the various stakeholders. The cardiac and orthopaedic units will becited as case studies in order to emphasise some of the challenges encountered in thisprocess as well as the successful outcomes. It should be noted, however, that each unitwithin the hospital is unique and, although the principles of case management havebeen applied throughout the hospital, the development, implementation andevaluation has been specific to each unit.