Benchmarking and supplier networking ? best practice approaches

Abstract

This article examines the approach adopted by a health service to benchmark outsidethe health industry and to network with its own suppliers in its quest for bestpractice. The Maryborough District Health Service was selected for funding underthe Commonwealth Government?s Best Practice in the Health Sector Program. Thisrural health service is setting a fine example of how generic benchmarking can beused to increase efficiency and improve outcomes in an environment of change,increasing demands and contracting resources. The organisation has networked withits suppliers with a view to ensuring that, as a customer, it has access to the bestquality goods and services. The objective is to improve the services and quality ofpatient care provided by the health service and to minimise its cost structures.