Total quality management practices in the NSW hospital system - an overview

Abstract

A two-phase descriptive study involving a questionnaire survey was undertakenduring 1994 and 1995 to evaluate the extent of implementation of total qualitymanagement practices in New South Wales hospitals accredited by the AustralianCouncil on Healthcare Standards.A survey response rate of 72- per cent was attained. Results indicated that mosthospitals were aware of and consciously implemented aspects of the total qualitymanagement philosophy in some way. There is little evidence that whole systemshave embraced the total quality management approach as a fully integratedendeavour.