Taking a value based commissioning approach to non-clinical and clinical support services

Trinette Kinsman; Samantha Reid; Hayley Arnott

doi:10.1071/AH23278

RESEARCH ARTICLE (Open Access)

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Taking a value based commissioning approach to non-clinical and clinical support services

Trinette Kinsman ^A , Samantha Reid ^A ^* and Hayley Arnott ^A

+ Author Affiliations

- Author Affiliations

^A NSW Ministry of Health, St Leonards, NSW, Australia.

^* Correspondence to: samantha.reid2@health.nsw.gov.au

Australian Health Review 48(2) 154-159 https://doi.org/10.1071/AH23278

Submitted: 22 December 2023 Accepted: 1 March 2024 Published: 25 March 2024

© 2024 The Author(s) (or their employer(s)). Published by CSIRO Publishing on behalf of AHHA. This is an open access article distributed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND)

Abstract

Value based healthcare beyond the clinical domain is the focus of this case study. We share NSW Health’s experiences in achieving value through a focus on outcomes in non-clinical and clinical support services using examples that demonstrate key aspects across the commissioning cycle. These include: the importance of stakeholder engagement in the planning phase to later success; the critical role of non-clinical services in patient experience; the opportunity to facilitate value by introducing new approaches in business areas such as procurement; and the role of clinical supports such as digital enablement to facilitate outcome-focussed clinical models. Applying a value lens to non-clinical services can increase the potential benefits to patients, clinicians and the system.

Keywords: commissioning, health services, non-clinical, outcomes, public hospitals, value, value based healthcare.

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