Beyond organisational design: moving from structure to service enhancement

Abstract

The Australian health care industry prior to the 1990s was notable for its relative stability and uniformity in relation to organisational design.Since then, new organisational designs have proliferated and a diversity of approaches is evident.The new fluidity in organisational design is particularly evident amongst the allied health professions. The aim of this paper is two-fold.Firstly,to summarise recent changes in organisational design as they relate to the allied health professions and secondly,to move beyond design issues to focus on service level enhancement in an organisational change context. This later aim is achieved by presenting data from an in-depth study of one institution's experience with wide-ranging organisational reforms. The recent formation of the National Allied Health Organisational Structures Network (NAHOSN) has given energy to the impetus of placing a research-based framework around the change experiences reported by Allied Health groups. An objective of the network is to foster research,rather than rely on commentary and anecdote, in the often highly contested arena of organisational design and reform.