Use of interpreter services in a metropolitan healthcare system

Abstract

The purpose of this study was to explore interpreter service utilisation in a Melbourne metropolitan healthcare system. 109 staff members working at the three campuses comprising this healthcare system completed questionnaires. Results reflected an under-usage of professional interpreters and an over-reliance on informal interpreters. A lack of knowledge about interpreter services was related to a lack of formal interpreter use and an increased use of informal interpreters. While the presence of an onsite interpreter coordination service at one of the campuses did not affect the level of familiarity or use of formal interpreters, it was related to a decreased use of informal interpreters. Further promotion and education regarding interpreter services is imperative to ensure that a safe, efficient and equitable service is being provided to all clients.